Waitrose tests faster delivery service

Waitrose is working with On the Dot to offer a rapid delivery service within a limited number of London postcodes. Customers are limited to ordering up to 20 items and there is a £10 minimum spend. They can then request delivery within 2 hours or specify a one hour time slot on the same day. Both options are subject to a £5 charge. The new service utilises cargo bikes as well as vans for delivery.

Richard Ambler, Waitrose & Partners head of business development said: “Customers are increasingly wanting to buy whatever they want when they want it. For many, we have moved away from the weekly supermarket visit to give us more fluidity with our busy lives and give us better control against over-buying and waste. Our trips to the supermarket are therefore much more frequent – Waitrose Rapid Delivery ensures we give our customers even greater flexibility and convenience to get their shopping as and when they want it.”

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